We are committed to satisfy the needs of our clients by
providing them with a service of excellence and quality.
We are distinguished by a legitimate interest in resolving
each situation that is presented to us with the greatest
promptness and efficacy.
For orientation with regard to our product or services,
you can get in touch with our Department of Service
to the Client at 787-620-2700, or free of cost at
1-800-981-8662 and we will gladly to help you.
Our service hours are Monday through Friday, from 8:00 am to 5:00 pm.
You can also get in touch with us through electronic mail at one of the following addresses:
tolic@tolic.com or servicioalcliente@tolic.com
Frequent Questions:
What must I do to change the method of payment?
TOLIC has several methods of payment at your disposal.
-Monthly (Bank debit)
-By Trimester
-By Semester
-Annually
-Payroll
-TOLIC Direct (Bank debit)
To carry out changes, it is necessary for you to complete an Application for Amendment and Service. If the method of payment that you are going to choose is going to be through the services of a bank or financial institution, it is necessary for you to fill out an Authorization for Electronic Transfers. For more information about how to carry out a change in your method of payment, consult one of our Service to the Client representatives.
What must I do if more than 31 days have elapsed since the day of my last payment?
In this case, you must complete an Application for Reinstatement and include the payment of premium of at least one (1) month. For more information about how to reinstate your Policy, consult one of our Service representatives.
What must I do to eliminate someone from my family coverage?
To eliminate a spouse or a dependent from your family coverage, it is necessary to complete an Application for Amendment and Service. For more information, consult one of our
Service to the Client representatives.
What must I do if I wish to add a dependant to my family coverage?
To add a dependent to your family coverage, is necessary to complete an Application to Add Dependents. For more information, consult one of our Service to the Client representatives.
Documents necessary for the processing of claims.
Puerto Rico
Florida, USA
